Evolving Zalando's CX
Zalando · 5-Year CX Strategy
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Currently, I'm Head of Design at Zalando, leading our product design strategy team, user research, and design ops.
I'm a hands-on design leader focused on how we evolve into the future. I spent the first half of my career in early-stage start-ups, finding product-market fit with advanced technologies, and the second half as a people lead, coaching designers, building teams, and helping large companies move fast and innovate like one.
I've led international teams across Berlin, Stockholm, and Shenzhen, working across fintech, e-commerce, and B2B platform tech. What unites it all: I'm curious about what better could be, and how we get there as a team.
Zalando · 5-Year CX Strategy
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